QUESTIONS

 

The Salesforce Store accepts payments via credit card.

If you have a business-related purchase, payment can be made through a Coupa PO.

Yes. On your first order, you will be prompted to create an account. This will make future orders easier as it will retain your order history and information.

You should have one user profile for use when paying by credit card.

Fulfillment and customer service for the Salesforce Store operate weekdays from 8 a.m.-5 p.m. Pacific time, excluding holidays.

No.

The free weekly courier delivers to Salesforce HQ (The Landmark @ One Market, Suite 300, San Francisco 94105) campus receiving departments on Fridays. The receiving department will then deliver to your desk within 1-3 business days.

Yes. Just enter the customer contact name and shipping address in the shipping address field. No prices or billing information will appear on the packing slip.

Immediately upon placing your order, you will receive an email confirmation with the order details. Shipment confirmations will be sent at the end of the shipping business day.

A free weekly courier option is available for Salesforce HQ (The Landmark @ One Market, Suite 300, San Francisco 94105). For all other orders, please select a FedEx shipping option. You can either pay for the FedEx shipping cost or use the "Ship on My FedEx account" option to have the shipping fees applied directly to your account by FedEx.

If there is inventory available, orders placed and authorized:

Before 12 noon Pacific Time, ship same business day

After 12 noon Pacific Time, ship next business day

Yes! FedEx provides the best tracking and customs clearance. You can either pay for the FedEx shipping costs through our website or use the "Ship on My FedEx account" option to have the shipping fees applied directly to your account by FedEx. If you pay for the FedEx shipping costs, the standard is for the recipient to pay for the duties/taxes. If you use the "Ship on My FedEx account" option, the standard is for the shipping and duties/taxes to be applied to your FedEx account. If you would like to ship to a country not listed on the checkout page, please email customerservice@brandvia.com for information on how to have product sourced to that location. Thank you!

Orders ship from San Jose, California, with the following ESTIMATED timelines:

  • FedEx Priority Overnight = 1 business day after ship date (AM delivery)
  • FedEx Standard Overnight = 1 business day after ship date (PM delivery)
  • FedEx 2Day = 2 business days after ship date
  • FedEx Express Saver = 3 business days after ship date
  • FedEx Ground = 1-5 business days after ship date, depending on proximity to San Jose, California

Please contact BrandVia Customer Service at customerservice@brandvia.com or 408-952-5850 before 2 p.m. on the business day your order is scheduled to be shipped.

The status of your order can be viewed online under Account. Shipment confirmations with tracking information are sent via email at the end of the business day your order was shipped.

A pre-paid FedEx return label can be requested for all domestic FedEx shipments. You can use this to return the item. Please include a note with the return indicating whether you would like a refund or exchange. We will process the refund or exchange request within a few business days.

If your order was sent via the free weekly courier, please email customerservice@brandvia.com for a pre-paid FedEx return label.

Returns from outside the U.S. can be shipped, at the customer's expense or on a customer-provided FedEx account.

If you need to change the shipping address of your order and the order has not shipped please call us at 408-952- 5850 or email us at customerservice@brandvia.com. Please reference your order number when you call or email.

We would love to hear your feedback and suggestions! Just email customerservice@brandvia.com.

If the quantity of an item you like on the store isn't available, we can place a drop ship order from our factory. Please email customerservice@brandvia.com with the item name, SKU and the quantity that you need. Please note that production time will vary by product and we will advise soonest ship date.

For all custom order requests (custom items not available in the store) please email Lexie Jungbluth at ljungbluth@brandvia.com.